AI customer service on your website and WhatsApp, 24/7
Assistants that answer questions, handle bookings and orders and resolve issues at any time, connected to your systems and handing over to a person when needed.
Answering well and on time, even after hours
Many inquiries arrive when nobody is available to handle them: at night, on holidays or at peak times. If the reply takes too long, the customer goes elsewhere. And most of those questions come up again and again: opening hours, prices, availability, the status of an order or how to change a booking.
A well-designed AI assistant answers those inquiries with your company's information, carries out simple actions in your systems and passes cases that need human attention to a person, along with the context of the conversation, so the customer doesn't have to repeat themselves.
It isn't a chatbot with fixed answers. We train it on your company's data, documents and know-how and connect it to your systems so it takes action instead of only replying.
What the assistant does
Answers common questions
Opening hours, prices, terms or availability, based on your documentation and your website.
Handles bookings and orders
Collects the details, checks your system and records or confirms the request.
Resolves issues and escalates
Resolves what it can and hands over to a person when the case requires it.
Logs every conversation
Saves the interaction in the CRM so the team has the context and knows when to follow up.
Connects to your tools
CRM, ERP, email, Slack, Teams and any tool you already use.
Available 24/7
Continuous service, including at night, on holidays and during demand peaks, without adding staff.
How we create your assistant
Inquiry analysis
We review which questions come in, through which channels and which ones can be automated.
Conversation design
We select the right AI model and define flows, tone, limits and when to hand over to a person.
Training on your information
We feed the assistant with your documents, catalog, policies and usual answers.
Integration and deployment
We connect it to your systems and deploy it on your website, WhatsApp or any other channels you need.
Monitoring and improvement
We analyze interactions, optimize responses and continuously expand capabilities.
What an assistant needs to work well
- An up-to-date information base: prices, opening hours and policies.
- Clear limits on what it can do on its own.
- A simple handover to a person, with the context of the conversation.
- A visible notice that the user is talking to an AI.
- Regular review of conversations to improve the answers.
Transparency: mandatory since 2 August 2026
The transparency obligations in Article 50 of the EU AI Act have applied since 2 August 2026. An assistant that converses with people must make clear that it is an AI, unless this is obvious. If you use a third-party chatbot, your company acts as a “deployer” under the Act and also has obligations of its own, so it's worth reviewing this before you launch it.
Official sources consulted
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Your questions, answered
How is it different from a traditional chatbot?
A traditional chatbot follows fixed answers. Our assistant is trained on your company's data, documents and know-how and connected to your systems, so it can look up information and take action, not just reply.
Can it handle customers on WhatsApp?
Yes, the assistant can be deployed on your website, on WhatsApp and on any other channels you need. The conditions of each channel, such as the messaging platform's requirements, are reviewed during the design phase.
What happens when it doesn't know the answer?
It hands the conversation over to a person. We define with your team when it should escalate and how the context is passed on, so the customer doesn't have to repeat what they have already said.
Do people have to be told it's an AI?
Yes. Since 2 August 2026, the transparency obligations in Article 50 of the EU AI Act have applied, requiring people to know they are interacting with an AI system, unless this is obvious. The clearest approach is to say so in the first message.
Can I try it before deciding?
Yes. We design a custom assistant for your business and you can try it before you decide. Just ask us for a demo.
Request a demo of your assistant
We'll design a custom AI assistant for your business. Try it before you decide.
Request a free demo